Tow Forge operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Tow Forge is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details: Including your name, address, billing address, shipping address, phone number, and email address.
- Financial information: Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information: Including your username, password, security questions, preferences, and settings.
- Transaction information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
- Communications with us: Including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information: Including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services: Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
- From our service providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners: Or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, remember preferences, send account notifications, arrange freight/shipping, facilitate returns, and create a customized shopping experience.
- Marketing and Advertising: For marketing and promotional purposes, such as sending advertising communications by email, text, or mail, and showing online advertisements.
- Security and Fraud Prevention: To authenticate your account, provide secure B2B payments, and detect, investigate, or take action regarding fraudulent, illegal, unsafe, or malicious activity.
- Communicating with You: To provide technical parts support, be responsive, and maintain our business relationship.
- Legal Reasons: To comply with applicable law or respond to valid legal processes.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes:
- With Shopify, vendors, freight carriers, and other third parties who perform services on our behalf (e.g., IT management, payment processing, LTL freight routing, data analytics, customer support).
- With business and marketing partners to provide marketing services and advertise to you. You can opt-out by contacting us.
- When you direct, request, or otherwise consent to our disclosure of information, such as to ship heavy-duty parts or use social media widgets.
- In connection with a business transaction (such as a merger or bankruptcy), to comply with legal obligations, to enforce terms of service, and to protect the Services.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at privacy.shopify.com.
Third-Party Websites and Links
The Services may provide links to websites operated by third parties (such as manufacturers’ specification sheets). If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites.
Children’s Data
The Services are strictly designed for B2B commercial and adult consumer use. We do not knowingly collect any personal information about children under the age of majority in your jurisdiction.
Security and Retention of Your Information
No security measures are perfect or impenetrable. Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive payment information. How long we retain your personal information depends on whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below:
- Right to Access / Know: Request access to personal information we hold about you.
- Right to Delete: Request that we delete personal information we maintain about you.
- Right to Correct: Request that we correct inaccurate personal information.
- Right of Portability: Receive a copy of the personal information we hold about you and request we transfer it.
- Right to Opt-out of Sale/Sharing: Opt-out of the “sale” or “share” of your personal information. If you use the Global Privacy Control signal, we automatically treat this as an opt-out.
- Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe option.
You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising these rights.
Data Processing Location
Tow Forge is headquartered in the United States. Information we collect may be transferred to, stored, and processed in the United States or other countries where our service providers (such as Shopify) maintain secure facilities.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices, or if you would like to exercise any of your rights, please contact us:
- Email: sales@towforge.com
- Phone: +1 (385) 417-1607
- Mail: Tow Forge, 685 W Center St, Provo, UT 84601, United States